Common questions

No. They get an email in your school's name and choose renew or cancel on a simple page, with an optional reason and note. Only the people who manage renewals need an account.

30 days before the cancellation deadline, which RenewBud works out from the renewal date and the supplier's notice period. You can change the 30 for your whole school in Settings, or for a single contract under "Decision timing".

Two reminders follow, a week apart by default. If there's still no answer after the last one, the renewal is recorded as cancelled and the person managing it is told, while there's still time to tell the supplier. Nothing renews in silence.

Yes. Upload your Excel or CSV contracts register, or start from our template. Before anything is saved you see every row: who will be emailed and when, what's missing and any duplicates. If something was wrong, you can undo the whole import for 24 hours.

Yes. In Settings you choose how many days before each deadline the first email goes, and how many days to wait before each reminder. Any single contract can have its own timing too.

Yes. Each school has its own workspace with its own budget holders, and one person can belong to several workspaces and switch between them. Get in touch and we'll set up the trust with you.

Set your financial year start date once in Settings, and Spend and Savings reports can be filtered to "this financial year" instead of the calendar year.

Passwords are hashed, two-factor authentication is available for every account, and every administrative action is logged in an audit trail. Two-factor secrets and recovery codes are stored encrypted.

Yes, any time, from Settings → Billing. Your data stays intact if you resubscribe later.